SHIPPING
Shipping and Processing rates for shipments within the United States are:
Up to $48.99- $7.50
Orders $49 or more qualify for free shipping. Free shipping is calculated after all discounts and promotional offers.
Please allow up to 5 business days for your order to be processed and shipped.
For International Orders Including Canada:
We are currently not shipping international orders including Canada. If you want to purchase items from Cococare from an International location please visit www.iherb.com. You can contact us at info@cococare.com or call 973-989-8880 for assistance.
APO/FPO Shipping locations
We thank and appreciate our military members. We offer free shipping to all APO/FPO locations.
RETURNS
We hope that you are satisfied with your purchase of Cococare products. We take great care to insure we provide you with the highest quality product. We will accept returns for most products if the return is made within 30 days of the date of purchase. You will be responsible for the return shipping charges.
The following items cannot be returned:
- All Lip Balms
- Cococare 100% Cocoa Butter Stick
- Cococare Shea Butter Mositurizer Stick
- Vitamin E Moisturizer Stick
- Cocoa Butter Moisturizer Stick
- Africare 100% Cocoa Butter Stick
Shipping fees are not refundable.
If you are returning an item that came with a free gift, the free gift must be returned in order to get a full refund.
If you want to exchange an item for another item, you will be responsible for the return shipping charges as well as the shipping charges to send out a new item.
Items that have been opened or used will not be eligible for return.
Items purchased at a retail store should be returned to that store. Please check with the individual store about their return policy.
Shipping Errors
If we made a mistake and sent you an incorrect item, please contact us immediately at 973-989-8880 or email info@cococare.com. We will arrange for the return on the incorrect item and will replace it with the item ordered.
Damages
Please inspect your product upon receipt. Should there be a damaged item, please contact us immediately at 973-989-8880 or email info@cococare.com. We will need your order number, name, address and phone number in order to investigate the problem. Please keep the packaging should we need to provide it to the carrier for proof of damage.